Common Questions
You Asked, We Answered
What are the payment options?
We do accept credit and debit cards online and you do not need to have a PayPal account to pay. For in person payments, we do have a card processing system. All payments are processed on PayPal's secure web server.
What is your return policy?
All personalized or customized items are non-refundable. These products were designed specifically for you, to your taste and liking so they are not re-sellable. All designs must be approved prior to payment and production for this reason. All non-personalized items have a limited thirty (30) calendar day return policy. All items must be returned in the exact condition you received them in. Pictures are taken of each individual item before they are shipped or delivered. When an item is returned, we will inspect the condition of the product and compare it to the pictures that were taken at time of completion. If the product has any defects, blemishes or damage upon return, a refund will not be issued.
To return an item, please send an email to returns.gracefullygrownco@gmail.com in order to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, place the item/items securely in original packaging (if applicable), and mail your return to the following address:
Gracefully Grown Collective, LLC
P.O. Box 390983
Deltona, FL 32739
You will be solely responsible for any return shipping costs. Original and return shipping charges are non-refundable. Returns must be shipped by the United States Postal Service (USPS) with a tracking number included for the return package. Tracking is included for all First-Class Parcel and Priority Mail packages. Gracefully Grown Collective, LLC is not responsible for any lost return packages.
Do you offer gift certificates?
Yes we do currently offer gift certificates via email or in person. They are good for 1 year from the time of purchase and can be used towards any item.
What are your shipping options?
Currently shipping is available in the United States and Canada. We ship via United States Postal Service by Priority and Regular Mail. We strive to have the most competitive shipping rates. Pricing is based on size and weight of the package. Rates are given at the time of your order estimate so that we can save you as much money as possible. If a package weighs more than 20 lbs, it may ship via UPS.
What do I do if I haven't received my order?
Please contact us immediately if your tracking number shows that your package was delivered and you did not receive it. We will do our best to track down your package through the USPS to rectify the situation.
What if I receive a defective order?
For defective or damaged products upon receipt, please contact us at customercare.gracefullygrownco@gmail.com for an exchange. Please note, item must be unused and in its original packaging.
Where are you located?
We are located in Deltona, Florida. We currently do not have a store front location.
What is the processing time on custom tumblers and personalized products?
Each custom item is handmade and can take anywhere from one day to three weeks to produce. The production time will vary depending on the type of product being ordered, the quantity and how many other custom projects are ahead of it. Typically apparel and bags and home decor are 2-5 business days, tumblers are 1-3 weeks because of the design process and curing time, jewelry is 2-5 business days, engraving and etching is usually 5-7 business days, decals, depending on quantity, are 2-3 business days. We try to give you an estimation of production time once your order has been placed. These times can vary.